Do you enjoy working closely with customers, solving business challenges and building long-term partnerships? Do you want to see the direct impact of your work on customer success?
At Jakamo, we are looking for a Customer Success Manager to join our growing team and help our customers get even more value from Jakamo.
This is not a traditional customer support role. It is a position where you combine customer relationships, project management, business understanding and continuous development – while working with leading companies in the manufacturing industry.
Apply for the Customer Success Manager position here: Customer Success Manager
About Jakamo
Jakamo is a Supplier Collaboration Platform built for manufacturing companies.
Our SaaS platform helps companies digitalize collaboration across their supply chains, improve information flow and make supplier collaboration more efficient. Jakamo connects thousands of companies and enables them to work together more effectively across organizational boundaries.
Our customers range from international manufacturing groups to fast-growing industrial companies. As part of the Lemonsoft Group, we combine the agility and customer focus of a growing SaaS company with the stability and expertise of an established Finnish software company.
As Jakamo continues to grow, we are investing in our Customer Success organization and in creating even better customer experiences.
What will you do as a Customer Success Manager?
As a Customer Success Manager, you will be an important partner to our customers throughout their entire journey with Jakamo.
Your role is to make sure that customers get off to a great start, realize the value of the platform and continuously develop the way they use Jakamo.
For us, Customer Success means more than simply helping customers adopt the software. It means helping them create increasing value over time.
Your responsibilities will include:
- Planning and leading onboarding projects for new customers
- Coordinating implementations together with customer project teams
- Leading user training and sharing best practices
- Actively managing customer relationships and developing customer satisfaction
- Understanding our customers’ business objectives and helping them achieve those objectives with Jakamo
- Identifying new opportunities to expand the use of Jakamo together with Sales and Product Development
- Bringing customer feedback into our product development
- Building long-term, trusted relationships with customers
You will work closely with customers and become familiar with their businesses, processes and challenges. At the same time, you will play an important role in developing how we deliver Customer Success at Jakamo.
Who are we looking for?
You will thrive in this role if you enjoy working with customers and building long-term partnerships. You want to understand how a customer’s business works and find practical ways to help them succeed.
We particularly value people who:
- Are customer-oriented and solution-focused
- Can plan and lead projects and drive things forward independently
- Communicate clearly and naturally with different kinds of people
- Take ownership and initiative
- Want to understand the customer’s business rather than looking at things purely from a software perspective
- Get genuinely excited about customer success
- Work fluently in both Finnish and English; Swedish is considered an advantage
Previous experience in Customer Success, SaaS, ERP implementations, procurement, project management, consulting or software implementations is helpful.
However, we are not looking for a specific job title or career path. What matters most to us is the right attitude, ability to learn and genuine interest in creating excellent customer experiences.
What do we offer?
You will join a growing Finnish SaaS company and have a meaningful opportunity to influence how we develop both our customer experience and our Customer Success function.
At Jakamo, you will:
- Work with international manufacturing companies
- Become part of a skilled, inspiring, empathetic and down-to-earth team
- Have an opportunity to shape your own role and how Customer Success is built at Jakamo
- Combine customer work, project leadership, business understanding and account development
- Work flexibly in a hybrid environment
- Enjoy competitive compensation and good employee benefits
Where will you work?
Our Customer Success team is primarily based in Tampere, Finland, but we offer flexible hybrid working arrangements, so you can also live and work elsewhere in Finland.
Especially during the onboarding phase, spending time at our Tampere office will be valuable for getting to know the team, our customers and the way we work.
Customer Success is at the heart of Jakamo
At Jakamo, Customer Success is not a support function. It is a key part of how our customers succeed – and how Jakamo grows.
As a Customer Success Manager, you will work close to our customers’ businesses, influence how they collaborate with their suppliers and build partnerships that can last for years.
At the same time, you will have the opportunity to shape Jakamo’s Customer Success function and help define the kind of customer experience we want to deliver.
If you want a role where you can see your own impact on customer success – and where you can help build the future of Supplier Experience – we’d love to hear from you.
Join Jakamo and help us build the world’s best Supplier Experience.
Apply for the Customer Success Manager position here: Customer Success Manager
