Behind every successful Jakamo rollout is a dedicated Customer Success team that works closely with customers from the first implementation steps to continuous supplier collaboration development. The team combines rollout management, supplier collaboration expertise, technical understanding, and practical change support to help customers and their suppliers adopt Jakamo with confidence.

Jakamo Customer Success makes supplier collaboration transformation predictable. We guide onboarding, support supplier activation, align business and technical workstreams, and help your team turn Jakamo into an everyday operating model that creates measurable value.

Because Jakamo supports critical supply chain processes, implementation must be both fast and trustworthy. Our Customer Success approach combines proven rollout practices, supplier collaboration expertise, standard integration capabilities, and continuous support. This reduces uncertainty, keeps the project moving, and helps customers reach business value rapidly.

Jakamo Customer Success helps customers turn implementation into concrete business outcomes: high supplier coverage and engagement, better visibility across the supplier base, improved supplier performance, productivity gains through automation, reduced email dependency, and more reliable primary sustainability data collection, including Scope 3 data.

Successful implementation requires more than system setup. With Jakamo, you get a dedicated Rollout Manager who guides the rollout, coordinates the work together with your team, and provides a proven path for aligning people, processes, data, integrations, and suppliers.

From rollout to continuous development, you work with the same dedicated Rollout Manager, who helps you with:

• Defining the optimal scope and setup based on your processes, priorities, and value targets
• Creating a practical rollout plan with clear milestones, responsibilities, and progress follow-up
• Guiding system configuration and integrations, such as ERP, EDI, and APIs
• Helping onboard suppliers efficiently and increasing engagement from the start
• Providing training, best practices, and change support for your team

A typical rollout can be completed in under three months, supported by standard products, a clear rollout schedule, and a scope-specific implementation plan. This speed is possible because Jakamo is a ready-to-run platform for manufacturing supplier collaboration, supported by repeatable onboarding practices and experienced Customer Success guidance. Customers value this practical approach; for example, in Tana’s customer success story, Jakamo was described as “a ready-to-use standard product with clear and logical APIs and user interface.” Read more here: Tana Success Story – The benefits of Jakamo.

To make the implementation transparent and easy to follow, the Jakamo rollout is typically managed through two connected workstreams:

• Business flow (B) embeds Jakamo into daily work, aligns users around new ways of working, supports supplier adoption, and ensures the rollout is connected to business value.
• Technical flow (T) covers the required technical setup, including configuration, data, and integrations between Jakamo and the customer’s ERP environment.

Once the scope and rollout targets are confirmed, the designated Jakamo Rollout Manager coordinates the detailed rollout plan, assigns responsibilities, follows progress, and helps remove obstacles before they slow the project down.

Many digital transformation projects fail because the conditions for sustained change are not clearly managed. McKinsey’s Perspectives on Transformation notes that 70% of transformations fail. Key reasons include insufficiently high aspirations, lack of engagement within the organization, insufficient investment in building capabilities across the organization to sustain change, and missing structures for driving execution, removing roadblocks, and maintaining leadership oversight. Please read more here: Perspectives on transformation | Transformation | McKinsey & Company.

Jakamo implementation is built to address these challenges from the start: the scope is clearly defined, milestones and responsibilities are agreed, business and technical workstreams are managed together, supplier activation is actively supported, users are trained, and progress is followed after go-live by the same Rollout Manager. In other words, Jakamo’s rollout model is designed to identify and eliminate the common factors that cause transformation projects to fail. This reliability is also reflected in Jakamo’s own project track record where all Jakamo projects succeed.

The reliability of this model is reflected in real customer outcomes. Across manufacturing companies and supplier collaboration use cases, Jakamo implementations have delivered fast rollouts, high supplier engagement, improved purchasing productivity, reduced email dependency, and more transparent supplier communication.

• Fortaco moved from the start of implementation in early June to full-scale use by September, exactly as planned. The rollout included integration, data setup, and training for both employees and suppliers, supporting Fortaco’s goals of increasing purchasing speed, improving white-collar productivity, and ensuring a short time to value. Read more here: Fortaco Success Story – Jakamo Implementation.
• Crimppi embedded Jakamo into purchasing operations within a few months. By centralizing supplier communication and automating order and confirmation handling, Crimppi reduced repetitive email work, improved transparency, and created more time for strategic supplier relationship management. Read more here: Crimppi Success Story – Jakamo Implementation.
• Stera Technologies achieved nearly 100% automated order confirmations among suppliers using Jakamo, 98% supplier engagement among invited suppliers, and a dramatic decrease in email traffic. This enabled purchasers to focus more on delivery optimization and supplier development. Read more here: Case Stera Technologies – Jakamo.
• Procurement and sourcing use cases show how Jakamo can improve throughput, supplier on-time confirmations, cost of poor quality, sustainability data collection, and transparency across procurement operations.

Thus, Jakamo implementation is not an open-ended IT project. It is a guided, repeatable rollout that can deliver value quickly and continue scaling after go-live.

With Jakamo, you do not just implement a platform — you gain a long-term partner for developing supplier collaboration.

Customer Success does not end at go-live. The same Rollout Manager who supports your implementation continues the cooperation with your team after go-live, helping to strengthen adoption, track value realization, identify the next improvement opportunities, and ensure Jakamo continues to support your changing business priorities, supplier network, and operational targets.

In addition, Jakamo Support is available for both your team and especially your suppliers at support@thejakamo.com. We invest heavily in fast, helpful, and easy-to-access support. According to our statistics, our median response time is 26 minutes (H1/2026), helping users get answers quickly and keeping supplier collaboration moving.

Our ongoing partnership typically focuses on:

• Strengthening user adoption and helping teams make Jakamo a natural part of daily work
• Reviewing supplier engagement, process usage, and value realization together with your team
• Sharing best practices from manufacturing companies and proven supplier collaboration use cases
• Planning the next development steps as your business needs, supplier base, and digital maturity evolve

This ensures that Jakamo is not only launched successfully but continuously developed into a stronger operating model for supplier collaboration.

Raute Oyj’s customer success story is an excellent example of how Jakamo Customer Success creates value beyond the initial implementation. The collaboration started by replacing manual email-based purchase order and confirmation processes with a more transparent and efficient way of working, making the order confirmation process more than 10 times faster.

Since then, the partnership has continued as a strategic development collaboration: together with Raute, we have reviewed process performance, strengthened supplier adoption, identified new improvement opportunities, and expanded Jakamo’s role in supplier collaboration. The case shows how Customer Success helps customers launch Jakamo successfully, keep improving after go-live, and turn supplier collaboration into long-term strategic value. Read more here: Raute Success Story – The benefits of Jakamo.

Ready to start building value from supplier collaboration?

If your goal is to improve supplier collaboration, reduce manual work, and create more transparency across your supply chain, the right time to start is now. You do not need to have every detail defined before the first discussion. Jakamo Customer Success helps you identify the right starting point, define a practical rollout path, and show how value can be achieved quickly and reliably.