Christmas time is the right moment to write you something about love and how much we love our users.
Many companies state that they are customer-oriented. So do we. We took it so seriously that we placed the customer in the middle of our organisation. The customer (user) is the hot-spot of our organisation chart. Anything we do, we do it from the point of view of the user. Let me explain how an organisation chart and love can be fit together.
Firstly, we don’t have a sales function, we have a mission of strong user engagement. We work daily to improve the user engagement by helping new users to start with Jakamo and supporting the existing users to find full benefit of Jakamo.
Secondly, we don’t have an R&D unit, we have a mission of perfect user experience. We meet weekly 100 new or existing users. The meetings are a great place to listen our users’ challenges and understand the context they work in.
Thirdly, we don’t have a production department, we have a mission of maximum user satisfaction. We work in two-weeks sprint periods and our target is to deliver further developed service twice in a month. We always try to surprise the users with some special features helping them to work more effectively.
We are a hard working group who are tired of software that hasn’t been designed for people – the users. Thus, we’re about to change the weird culture of spending time and money on complex software. We love our users. And we work together with our users to accomplish our missions and reach our ultimate goal – a perfect way to manage cross-company cooperation.
We wish you all a peaceful Christmas. Take care of your closest ones and fill the Christmas with love. We promise to do it as well.
Jarl Matti Anttila
Head of Marketing, Co-founder